A private agent for the role.
Company context from the first conversation. Ongoing help with onboarding, KPIs, mentoring and exploration, within the policies your administrator defines.
OnboardingKPIsMentoringExploration
Meet an employee’s agentHarmony / The operating model
Give the agent a responsibility.
Let it pursue the next step.
Give employees private agents under company policy, and give teams shared responsibilities that serve a business goal. Harmony connects their context, knowledge and authorized tools so useful work can start and continue between requests.
Assigned once
Keep delivery commitments in view.
AKAlex KimOperations owner
Inside the responsibility / Notice
A change worth acting on.
The supplier’s new date is later than the customer’s recorded requirement. The standing responsibility opens the investigation; nobody needs to ask a new question.
Expected delivery03 Nov
Required by31 Oct
Work record
Connect the change to the commitment
- Match the approved order ID
- Identify the affected account
- Keep the source reference attached
Approved records · Defined authority
Same responsibility. Same work record.
A wider role for useful AI
For each person.
For the next business goal.
Personal agents help employees start, learn and focus. Shared responsibilities turn company goals into useful initiatives. Approved connections keep the work grounded in the systems you already use.
A goal that creates useful work.
Find a product obstacle, investigate a market opportunity or develop a better operating approach. Connect the evidence to an initiative, an owner and a testable next move.
GoalDiscoveryInitiative
Explore the business impactThe systems behind the work.
Plan connections to Google Drive, email, Slack, WhatsApp and business systems. The company approves the sources, agents, notifications and actions in its catalog.
Google DriveEmailSlackWhatsApp
Explore connectionsWhat proactive actually means
You define what matters.
The agent finds work that serves it.
A goal gives the agent direction. A responsibility defines the context and authority to pursue it. Relevant changes, unanswered questions and opportunities can start useful work without another prompt.
Notice a reason to act.
A source update, an agreed review time or an unresolved dependency can bring a responsibility back into focus. The agent checks whether the event matters to the goal and whether the work already exists.
Work out what is needed.
Compare authorized records, look for missing facts, consult the relevant tools and keep uncertainty explicit. The next step can change with the evidence; it is not limited to replaying a fixed sequence.
Take the permitted next step.
Create or update an internal work record, prepare an artifact, request information or use an approved tool where authority permits. For a decision outside that authority, bring the proposed action, evidence and consequence to its named owner.
Return until the result is known.
Wait for the relevant response or checkpoint, then resume the same work with current permissions. Check the intended result rather than closing because a message was drafted or a tool returned successfully.
When a goal reveals an opportunity
Product evidence, customer needs, research or operating history can suggest a useful initiative. The agent connects the evidence to the goal, checks existing work and defines the question, owner and limits before pursuing it.
When the useful next step is to wait
No relevant change means no new report. Missing access, exhausted limits or an action outside the assignment pauses that step and brings back a specific reason.
When something changes later
A response, revised source or review decision can resume the existing thread. The agent reassesses current permissions and evidence instead of treating an old approval as permanent.
The assignment comes first
Tell it what to look after.
Define how far it can go.
You delegate a recognizable responsibility, not open-ended discretion. The operating brief makes progress, limits and completion understandable to everyone involved.
01 / Purpose
Keep delivery exceptions moving
The situation the agent looks after and why it matters to the business.
02 / Context
Approved sources and company priorities
What it can read, which source is authoritative and what a useful response looks like.
03 / Initiative
On a relevant change or checkpoint
What warrants starting or resuming work, with a duplicate-work check before opening a new case.
04 / Authority
Investigate, prepare, request, update
Which operations may proceed independently and which need the named owner’s decision.
05 / Limits
Budget, access and stopping conditions
When to pause, ask, wait or stop. Changes to permissions are checked before work resumes.
06 / Finish
A confirmed next state or explicit handoff
The evidence that closes a task. An ongoing responsibility can continue to observe after a case is resolved.
Choose the right kind of delegation
Some jobs need an answer.
Others need someone to stay with them.
Harmony’s focus is the work between the initial request and the confirmed result: investigating exceptions, coordinating the next step and returning when something changes.
“Summarize this account.”
Useful when the task is an answer at a point in time. A person decides what to do next and when to return.
Starts with a prompt“Create a ticket when this form arrives.”
Useful when the event and the action are known. You define the path and how its branches should behave.
Follows a defined sequence“Keep these delivery exceptions moving.”
The next step depends on what the evidence shows. An agent investigates, carries out permitted work and revisits the case until the agreed result or handoff.
Follows the outcomeThe organization behind the agent
A human owner.
A department’s priorities.
A clear place to escalate.
A delivery investigation belongs to Operations. A billing-readiness check belongs to Finance. Their priorities, source access and decision rights differ.
Connect the agent’s responsibility to the people who own the work, then bind the knowledge, tools and model deployments it is allowed to use.
Explore organizational ownershipYour organizationSample configuration
Assigned agent
Procurement Partner
Ongoing responsibilityTrack delivery exceptions
Confirm the delivery state before making a new promise.
Accountable ownerAKAlex Kim
Knowledge
Operations hub · Northstar shared space
Model processingSelf-hosted only
Vendor-agnostic by design
Your infrastructure.
Your models. Your connections.
Choose your cloud/IaaS or private environment, the approved model deployments and the business systems behind the work. Hosting and model choices are separate; each connection and source retains its own permissions.
Extend a selected agent’s capabilities to authorized partners, or let your agents use approved third-party services. Define the people, knowledge, tools and permitted actions for each direction.
One workflow is enough to start
What would you
stop chasing?
Bring one recurring process. We’ll map what an agent can carry forward,
the decisions your team keeps and how to evaluate the result.