Privacy Policy

1. Information We Collect

We collect information to provide, improve, and secure our AI services. The information we collect may include:

1.1 Information You Provide to Us

• Account Information: When you create an account, we may collect your name, email address, phone number, and any other relevant information.
• Feedback and Communication: When you provide feedback, request support, or communicate with us, we collect information related to your inquiry.

1.2 Automatically Collected Information

• Usage Data: Information about how you use our services, such as your interactions with our platform, timestamps, and user preferences.
• Device Information: We may collect details like device type, operating system, IP address, and browser information to ensure compatibility and security.
• Cookies and Similar Technologies: We may use cookies and other tracking technologies to enhance your experience and understand how you engage with our platform.

1.3 Data Used for AI Model Improvement

In some cases, user input data may be used to improve the performance, accuracy, and safety of our AI models. This data is anonymized where possible and only used in aggregate for model training and research purposes.

2. Encryption and Data Controls for Specific Services

For certain services, we offer enhanced privacy options to provide greater control over your data:

• End-to-End Encryption (E2EE): Some services offer E2EE, ensuring that data is encrypted from your device to its destination, making it inaccessible to anyone (including us) during transmission.
• No-Log Usage: In select services, you may opt for a no-log mode, where no identifiable records of your interactions or usage history are stored on our servers.
• User Control Over Data Usage: For specific services, you have the option to opt out of contributing your data (even anonymized) to improve AI models. In these cases, the data remains entirely within your control and is excluded from our training datasets.

Important Note: These privacy-focused options may limit certain features or functionalities depending on the level of data control selected.

3. Legal Basis for Processing Personal Data (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: When you have given explicit consent for data collection (e.g., for marketing or non-essential cookies).
• Contract Performance: When processing your data is necessary to provide our services or fulfill a contract with you.
• Legal Obligation: When processing is required to comply with legal obligations.
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided it does not override your fundamental rights.

4. How We Use Your Information

We use your information to:

• Provide and personalize our services to meet your needs.
• Improve, maintain, and develop our AI products and algorithms (unless you have opted out in applicable services).
• Communicate important updates, send relevant information, and provide customer support.
• Ensure the security and integrity of our services.
• Comply with legal obligations or respond to legal inquiries.

We never sell your personal information to third parties.

5. Data Sharing and Disclosure

We do not share your information with third parties except as described below:

• Service Providers: We may share information with trusted vendors and partners who assist in providing services (e.g., cloud hosting, customer support, or analytics). These partners are bound by strict confidentiality agreements.
• Legal Obligations: We may disclose information if required by law, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of our company assets, user information may be part of the transferred assets, subject to the same privacy standards.

6. Your Data Rights (GDPR and CCPA)

Depending on your location and applicable privacy laws, you may have the following rights:

6.1 Under GDPR (European Union Users)

• Access: You have the right to request access to your personal data that we hold.
• Rectification: You can request corrections to inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): You can request the deletion of your data, subject to legal or contractual exceptions.
• Restriction of Processing: You may request to limit how your personal data is processed in certain circumstances.
• Data Portability: You may request a copy of your data in a machine-readable format and request that it be transferred to another service.
• Objection: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing or profiling.

6.2 Under CCPA (California Users)

• Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You can request that we delete your personal data, subject to exceptions allowed under the CCPA.
• Right to Opt-Out: You can opt out of the sale of your personal information (note: we do not sell personal information).
• Non-Discrimination: You have the right to access our services on equal terms, even if you exercise your privacy rights.

To exercise these rights, please contact us at privacy@vaisys.com

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and maintain security. When no longer needed, we securely delete or anonymize the data. For services with no-log usage or E2EE, data may not be retained on our servers at all once the session ends.

8. Data Security

We implement robust security measures to protect your information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure data storage, and regular security assessments. However, no system is entirely foolproof, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our platform. You can manage your cookie preferences through your browser settings or our cookie banner, where available.

10. International Data Transfers

As a global company, we may transfer your data to countries outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws and implement safeguards such as standard contractual clauses.

11. Children's Privacy

Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child, we will take steps to delete the information promptly.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant updates through our platform or other means.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

• Email: privacy@vaisys.com

We value your trust and are dedicated to protecting your privacy as we continue to develop innovative AI solutions.