Turn feedback into a useful question.
The same request appears in tickets, sales notes and account reviews. More summaries do not establish whether it is one problem, whether it matters or whether someone is already addressing it.
Discuss this workflowTurn relevant feedback patterns into bounded product investigations.
Harmony is a private AI operating model. Assign this work with approved context and authority, and an agent can pursue the next useful step between conversations.
Turn relevant feedback patterns into bounded product investigations.
Related feedback recurs across approved sources and connects to an agreed product goal.
- 01
Group the source-backed observations without treating a pattern as proof of its cause.
- 02
Check current capabilities, product priorities and existing investigations before opening new work.
- 03
Prepare a focused question, the supporting cases and the next evidence needed to investigate it.
Add relevant new evidence to the same investigation, revise the hypothesis when facts change and stop when the question is answered or no longer justified.
The product owner chooses priorities and customer commitments. The agent cannot promise a feature or revise the roadmap.
Receive a question worth deciding on, with duplicates and existing work checked, instead of another disconnected idea list.
How you know the job is done
The owner has a supported product question or finding, with uncertainty and a proposed next step explicit.
Discuss this workflowThe same signal can mean
something different in your business.
Your priorities, contract terms, customer preferences and available capacity shape the right response. Start with representative examples, including the exceptions your team encounters.
Source access, action authority and model-processing permissions are configured separately. Financial or restricted context can narrow where a task is allowed to run.
What would you
stop chasing?
Bring one recurring process. We’ll map what an agent can carry forward,
the decisions your team keeps and how to evaluate the result.